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Google Wallet Research

As part of a group of graduate students at the University of Michigan School of Information, I conducted user experience research on Google Wallet for the Google Consumer Payments Team, and made recommendations to the team based on our findings. Research methods used included comparative and heuristic evaluations, surveys, interviews, and direct user testing. The video above is a summary of our research methods and recommendations.

Step 1: Interaction Map

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Key Findings:

Step 2: Interviews

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Key Findings:

Step 3: Comparative Evaluation

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Key Findings:

Step 4: Heuristic Evaluation

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Key Findings:

Step 5: Surveys

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Key Findings: