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Google Wallet Research

As part of a group of graduate students at the University of Michigan School of Information, I conducted user experience research on Google Wallet for the Google Consumer Payments Team, and made recommendations to the team based on our findings.

Research methods used included comparative and heuristic evaluations, surveys, interviews, and direct user testing. The video above is a summary of our research methods and recommendations.

Step 1: Interaction Map

Google Wallet Interaction Map WhiteboardGoogle Wallet Interaction Map

Key Findings:

Step 2: Interviews

Google Wallet Persona

Key Findings:

Step 3: Comparative Evaluation

Google Wallet Comparative Chart

Key Findings:

Step 4: Heuristic Evaluation

Google Wallet Heuristic Chart

Key Findings:

Step 5: Surveys

Google Wallet Survey Results

Key Findings: