I'm the lead UX Designer for the Next Gen initiative, overseeing user research, testing, and the digital experience for 40 million applicants, parents, and borrowers.
I worked closely with city, county, state, and federal agencies, as well as the public and key nonprofits on the Police Data Initiative.
I developed a content strategy that regularly reached 5+ million readers in the US and Canada.
I conducted user experience research on Google Wallet for the Google Consumer Payments Team.
I consulted with the City of Chicago and its vendors to ensure the upcoming 311 redesign puts citizen needs first.
I scoped and led the content development, including training and testing apps, for Whirlpool Corporation.
I developed BailAssist as part of my involvement with the broader White House Police Data Initiative.
My self-initiated coding projects include a publishing house macro collection and American cabinet appointments.
I distilled hundreds of pages of technical documents into this sleek and simple guide.