Resume

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Tait Chamberlain

taitcha.com  /  312-395-0473  /  taitcha@gmail.com

EXPERIENCE

Lead UX Designer

2019–Present  US Department of Education, Office of Federal Student Aid

• Reduced FAFSA drop-off by at least 7%, and reduced FAFSA support call levels by 35%
• Co-Chair, FSA Brand Working Group
• Lead, Unified Borrower Portal initiative
• Oversees user research, usability testing, and the digital experience for 40 million federal student aid applicants, parents, and borrowers
• Oversaw the consolidation of studentloans.gov, nslds.ed.gov, fafsa.gov, and studentaid.gov
• Established a design system and pattern library for all Federal Student Aid digital products

UX Design Public Service Intern

2018  City of Chicago

• Secured Chicago.gov domain exception after a decade of failed attempts
• Designed initial elements/direction of the Chicago Design System
• Produced Figma wireframes, design elements, and research to support user interface decisions for the 311 relaunch/redesign in 2019

Open Data Fellow

2017  City of Ferndale

• Developed the Police Data Initiative in Ferndale, MI, led successful participation in the White House Police Data Initiative
• Successfully defended master’s thesis on police citation bias in Ferndale, MI, from 2011-2017 using Veil of Darkness and adjusted/weighted census benchmarking. Worked in cooperation with Ferndale Police Department and City Managers

Content Strategist

2014–16  Iris Worldwide

• Led writing and content strategy for HP Inc. global channel sales
• Developed content and strategy for HP Tech@Work content marketing program, regularly reaching +6 million readers worldwide
• Led development of writing and content strategy for HP Inc. Partner First program messaging, key value proposition, and onboarding process

Thru-Hiker

2013  Appalachian Trail

• Hiked 2,186 miles over 14 states and 6 months to fulfill a lifelong goal

EDUCATION

MSI, Human Computer Interaction specialization

2018  University of Michigan School of Information

BA with Distinction, English Language & Lit.

2004  University of Michigan

DISTINCTIONS

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