Resume

PDF version

Tait Chamberlain

taitcha.com  /  312-395-0473  /  taitcha@gmail.com

EXPERIENCE

Lead UX Designer

2019–Present  US Department of Education, Office of Federal Student Aid

• Co-Chair, FSA Brand Working Group
• Oversees user research, usability testing, and the digital experience for federal student aid applicants, parents, and borrowers
• Oversaw the consolidation of studentloans.gov, nslds.ed.gov, and studentaid.gov
• Established a design system and pattern library for all Federal Student Aid digital products
• Assumed primary responsibility for FSA Brand Guidelines and working group

UX Design Public Service Intern

2018  City of Chicago

• Secured Chicago.gov domain exception after a decade of failed attempts
• Designed initial elements/direction of the Chicago Design System
• Produced Figma wireframes, design elements, and research to support user interface decisions for the 311 relaunch/redesign in 2019

Open Data Fellow

2017  City of Ferndale

• Developed the Police Data Initiative in Ferndale, MI, led successful participation in the White House Police Data Initiative
• Successfully defended master’s thesis on police citation bias in Ferndale, MI, from 2011-2017 using Veil of Darkness and adjusted/weighted census benchmarking. Worked in cooperation with Ferndale Police Department and City Managers

Content Strategist

2014–16  Iris Worldwide

• Led writing and content strategy for HP Inc. global channel sales
• Developed content and strategy for HP Tech@Work content marketing program, regularly reaching +6 million readers worldwide
• Led development of writing and content strategy for HP Inc. Partner First program messaging, key value proposition, and onboarding process

Thru-Hiker

2013  Appalachian Trail

• Hiked 2,186 miles over 14 states and 6 months to fulfill a lifelong goal

Sr. Interactive Copywriter

2009–13  ARS Advertising

• Led development of Factory Certified Care Training Program, including training and testing apps, for Whirlpool Corporation in both the U.S. and Canada
• Coordinated and developed interactive applications for Whirlpool, including interactive catalogs, online content audits for Sears and Home Depot, and iPad applications for Whirlpool sales teams

EDUCATION

MSI, Human Computer Interaction specialization

2018  University of Michigan School of Information

BA with Distinction, English Language & Lit.

2004  University of Michigan

DISTINCTIONS

PDF version